Refund and Returns Policy

Last updated: July 14, 2026

At Chrome Hearts Jewelryy, we want you to love your jewelry. If you are not happy with your order, we are here to help. This Refund and Returns Policy explains how to return an item and get a refund. If you have any questions, email us at support@chromeheartsjewelryy.com.

Return Window

You have 14 days from the day you receive your order to ask for a return. After 14 days, we are unable to offer a refund or exchange.

Conditions for a Return

To be accepted, your item must be:

  • Unused and in the same condition you received it.
  • In its original packaging, with any tags or cards included.
  • Free from scratches, damage, or signs of wear.

We cannot accept returns on items that have been worn, resized, engraved, or personalized.

How to Start a Return

Starting a return is simple:

  1. Email us at support@chromeheartsjewelryy.com with your order number and the reason for the return.
  2. We will review your request and send you return instructions within 1–2 business days.
  3. Pack the item safely and ship it to the address we give you.

Please do not send an item back before contacting us. Returns sent without approval may not be accepted.

Return Shipping Costs

  • If the return is because of our mistake (wrong or faulty item), we will cover the return shipping cost.
  • For all other returns, the customer pays the return shipping cost.

We recommend using a tracked shipping service. We are not responsible for returns that are lost on the way back to us.

Refunds

Once we receive and check your returned item, we will email you to confirm.

  • If your return is approved, we will process your refund to your original payment method.
  • Refunds usually appear in your account within 5–10 business days, depending on your bank or card provider.
  • Original shipping fees are non-refundable.

Exchanges

Do you need a different size or item? We are happy to help. Email us at support@chromeheartsjewelryy.com and we will guide you through the exchange process, subject to stock availability.

Damaged or Wrong Items

If your item arrives damaged, faulty, or if you received the wrong product, please contact us within 48 hours of delivery. Send us your order number and clear photos of the item, and we will arrange a replacement or full refund at no extra cost to you.

Non-Returnable Items

For hygiene and quality reasons, the following items cannot be returned:

  • Earrings (unless they arrive damaged or faulty).
  • Custom, engraved, or personalized pieces.
  • Sale or clearance items marked as final sale.

Late or Missing Refunds

If you have not received your refund yet:

  1. Check your bank account again.
  2. Contact your card company, as it may take time to post.
  3. Contact your bank, as there is often some processing time.

If you have done all of this and still have not received your refund, please email us at support@chromeheartsjewelryy.com.

Contact Us

For any questions about refunds or returns, we are happy to help: