Shipping Policy

Last updated: July 14, 2026

At Chrome Hearts Jewelryy, we want your order to reach you safely and on time. This Shipping Policy explains how we pack, ship, and deliver your Chrome Hearts jewelry. If you have any questions, feel free to contact us at support@chromeheartsjewelryy.com.

Order Processing Time

After you place an order, we need a little time to check your payment and carefully pack your jewelry.

  • Orders are processed within 1–3 business days.
  • Business days are Monday to Friday, not including weekends and holidays.
  • You will get a confirmation email once your order ships.

Orders placed on weekends or holidays are processed the next business day.

Shipping Times

Once your order ships, delivery usually takes:

  • United States: 5–8 business days
  • Canada & Europe: 7–14 business days
  • Rest of the world: 10–20 business days

Please note these are estimates. Delivery can take longer during busy seasons, sales, or holidays.

Shipping Costs

  • We offer free worldwide shipping on all orders over $100.
  • For orders below $100, a flat shipping fee of $15 applies.
  • The exact shipping cost will be shown at checkout before you pay.

Order Tracking

Once your order ships, we will email you a tracking number. You can follow your package on our Order Tracking page.

Please allow up to 48 hours for the tracking information to update after you receive it.

Customs, Duties, and Taxes

For international orders, your country may charge import taxes, customs duties, or other fees. These charges are not included in your order total and are the buyer’s responsibility. Please check your local customs rules before ordering.

Wrong or Incomplete Address

Please double-check your shipping address at checkout. We are not responsible for orders sent to a wrong or incomplete address given by the customer. If your package is returned to us because of an address error, you may need to pay for reshipping.

Lost, Delayed, or Damaged Packages

We pack every item with care, but once your package is with the shipping carrier, delays can sometimes happen.

  • If your package is delayed, please check your tracking link first.
  • If your package is lost or arrives damaged, contact us right away at support@chromeheartsjewelryy.com and we will help you find a solution.

Delivery Issues

If tracking shows your order was delivered but you cannot find it, please:

  1. Check around your doorstep, mailbox, and with neighbors.
  2. Contact your local post office or carrier.
  3. Reach out to us if you still need help.

Contact Us

For any shipping questions, we are happy to help: